Will and I met at work. (I know: "aww, how cute!") We do technical support for the church. He works on the project management team and I work with account administration. On my team there are 5 full-time employees (supervisors) and 6 students. We are going through a lot of changes right now, and most of the time lately we're just confused because there's a different answer for almost every problem. We're also moving every church employee (yes, that even includes GAs, temple presidents/engineers/recorders, family history centers, and all remote users located in Asia/Pacific, Europe/Africa, and South America) from one email system to Outlook. Pretty much it's insane.
Anway, I got to work today and found that 4 of the supervisors on my team had stayed up all night working. "On what?" you ask? Well, last night, all the accounts for our center were deleted.
[deleted: wiped out, destroyed, terminated, erased for eternity,
never to be seen in a normally-functioning state again]
We don't know how, either. So every agent that works in our building had no accounts and no access attached to those accounts. This included approximately 300 accounts that had to be recreated and given rights. Luckily, there were 2 accounts that weren't erased and they both happened to belong to my team. So my team all logged in with her account and started working.
To get my account back to almost normal, it took 2 hours. Ugh.
Needless to say, it was a long day at work for all of us. We got almost everyone back up and running again, but it was a rough start to say the very least.

I'll be the first to respond to this (since I used to work there too, and all). That's insane! But I don't think it would be that hard to do since all GSC agents have access to ConsoleOne on their desktops and anyone can delete anyone else how it's set up. I bet that was a pain trying to set up all the Org roles for everyone too...can they figure out who did it?
ReplyDeleteYa, it was a lazy engineer who was testing something and decided to test live accounts instead of a few test accounts. Aren't engineers supposed to be the responsible ones?!
ReplyDeletehahahaha. Oh come on, Bri, it was so fun to recreate everyone's accounts!! What are we complaining for? We didn't recreate any...we let Matti and Danny do it while we took phone calls ;) Definitely a dumb moment for some engineer out there.
ReplyDelete